What people ask us,
no fine print.
How much does a project cost?
It depends on what needs to be built, but you know before we start: we send you the scope and a fixed price in writing, with no charges showing up later. If it is something that does not exist yet, we start with a diagnosis, define the first useful version and quote it at a fixed price.
How much does an online store cost?
Stores start at $1.200.000 + VAT and websites at $600.000 + VAT. Integrations, apps and software are quoted after the diagnosis. Third-party licenses, themes and apps are paid separately, directly to each provider.
Do you charge for a quote?
No. The first conversation is free and that is where we give you initial guidance. If the project needs a technical diagnosis, as happens with software or integrations, we tell you the cost beforehand, and it is deducted from the project if we move forward together. The plan is yours: you do not have to build with us.
How do I pay?
As the proposal says, in writing before we start. On short projects, part at the start and the rest at launch; on larger ones, by milestones.
How long does it take?
A store takes around 4 to 6 weeks from when we receive your content. On every project, the timeline and milestones are set in writing before we start, and you review short deliveries along the way: no disappearing for three months.
Does everything really stay in my name?
Yes. Repository, access, domain and documentation stay in your name, so another team can continue without depending on us.
What warranty is there?
Three months to fix errors in what we delivered at no cost. On large projects, the period is set in the proposal.
Do I have to sign up for monthly support?
No. What we build is yours and you can run it on your own. Lindgren Care is optional, for those who want their store to keep improving. On a Shopify store, the Shopify plan and external apps are paid directly to each provider.
Do you work with businesses in other cities?
Yes. Everything is coordinated online, wherever you are. If you prefer to meet in person, coffees are in Santiago, and in Viña del Mar and nearby areas depending on availability. Otherwise, by video call.
What if I don't know what I need yet?
That is the most common case, and you do not need to know about technology. You tell us how your business works today and we tell you in plain terms what to build, what to buy ready-made and what to leave alone. If we are not the right fit, we tell you.
More questions
Do you work with companies that don't use Shopify?
Yes. We build custom websites and stores, integrations and software. Shopify is where we have done the most projects, not our only tool.
What do I need to have ready to start?
Very little. You tell us what you sell or what your business does and what you want to solve. If you already have a logo, photos or copy, we use them; whatever is missing, we define in the proposal.
Who will I talk to?
With John, who runs the studio and writes the code, and with Catalina, who coordinates, reviews every delivery and does the follow-up. The person you talk to is the person who codes.
Can I hire an improvement without rebuilding my store?
Yes. First we review your theme and what you need. If the change is limited, we send you an improvement proposal at a fixed price.
Can you migrate my store from another platform?
Yes. We migrate catalog, customers and history, and we plan the switch so you do not lose sales along the way.
Can you help me define the first version of my product?
Yes. It is the first thing we do: decide what has to exist to start charging and what can wait.
What if my system has no integration?
We look into it in the diagnosis. Sometimes there is an API, sometimes it is solved with files or an intermediate screen. We tell you which path makes sense before charging to build it.
What if I don't like the design?
You see it and approve it as it progresses, so there are no surprises at the end. Adjustments are made during the process, within the agreed scope.
Will you teach me how to use it?
Yes. At handover we run a live session that is recorded, so you or your team can watch it again whenever you need.
How fast do you reply if I need help?
Within 24 to 48 business hours, Monday to Friday. With the Evolution plan of Lindgren Care, within 24 hours.
What happens if something fails?
Every integration logs what it ran and alerts you when something needs attention, so you do not find out from a customer.
Who maintains the software afterwards?
We do, if you want, with a separate monthly plan that also handles outages on weekends. Its price depends on the system. The code stays in your name, so you are never locked in.
What happens if John is not around?
We take on few projects at a time. Everything is documented and in your repository, so any team can continue.
Does Lindgren replace Mi Primera Tienda?
It is its evolution. Mi Primera Tienda continues as the space for articles and content for those just starting out; Lindgren takes on projects for companies that already sell.
